1. Who we are
Sardhara Medical Private Limited (“Sardhara Medical”, “we”, “us”) is the data controller responsible for the personal information described in this policy. You can reach us at contact@sardharamedical.com.
Legal
Privacy Policy
How we handle the personal information you share with Sardhara Medical, and the rights available to you.
Last updated: 10 September 2026
This Privacy Policy explains how Sardhara Medical collects, uses and protects personal information when you interact with us or use this website. It applies to enquiries, partnership requests and product-safety reports submitted through this site.
2. Information we collect
We collect personal information that you provide to us directly, including when you submit an enquiry, partnership request or product-safety report. This may include:
- Identity and contact details - name, organisation, role, email, phone and country
- The content of your message, enquiry or report
- Correspondence and records of our communication with you
- Limited technical data (such as your browser and device) collected automatically when you use our website
3. How we use your information
We use personal information to:
- Respond to your enquiries and partnership requests
- Record, investigate and act on product complaints and adverse-event reports as part of our vigilance and quality obligations
- Maintain records required for regulatory and quality-management purposes
- Improve our website, products and services
- Comply with applicable legal and regulatory requirements
4. Legal bases
Where the EU/UK General Data Protection Regulation (GDPR) applies, we process personal information on the basis of your consent, our legitimate interests in operating and improving our business, and compliance with legal obligations - including medical-device vigilance and record-keeping requirements. Where India’s Digital Personal Data Protection Act applies, we process personal data on the basis of your consent or other lawful grounds permitted under that Act.
5. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who process data on our behalf, with regulatory authorities where required by law (including for medical-device vigilance), and with professional advisers. Any such sharing is subject to appropriate safeguards.
6. International transfers
We are based in India and may process your information there. Where personal data is transferred across borders, we take steps to ensure it remains protected in line with applicable data-protection law.
7. Data retention
We keep personal information only for as long as necessary for the purposes described in this policy. Product-safety and vigilance records may be retained for longer periods where medical-device regulations require it.
8. Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal obligations
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
9. Security
We apply appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Contact us
If you have questions about this policy or wish to exercise your rights, contact us at contact@sardharamedical.com or by post at the address listed in the footer of this website.